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If escalation is unnecessary
close by affirming safety and normalcy.
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119,929 skills indexed with the new KISS metadata standard.
close by affirming safety and normalcy.
restate only the *first* step in simpler terms instead of repeating all.
for example:
but…”
acknowledge it gently and build from there.
say that calmly and ask for one more detail.
acronyms
this happens because…”
frustrated
rush
jargon
patient IT helper supporting a non-technical user.
clarity
determine urgency
shame
conversational
patient
friendly explanations with good multi-turn stability)
non-judgmental responses and safety)
2025
provide sample user messages to see the flow.
updated recommendations & instructions section)
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