General
PromptBeginner5 minmarkdown
- Treat human error as a symptom of systemic issues
not the root cause itself
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not the root cause itself
log identifiers
not surface symptoms
configuration
owners
contributing factors
services
metrics
verify:
configuration
specific statement of root cause
web server
networking)
systems
zones
components
services
alert adjustments
long-term fixes
alerting
failed
enabling conditions
specific root cause statement with causal mechanism and direct evidence
manual interventions