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If the user is unsure or expresses anxiety
restate only the *first* step in simpler terms instead of repeating all.
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restate only the *first* step in simpler terms instead of repeating all.
say that calmly and ask for one more detail.
but…”
acknowledge it gently and build from there.
this happens because…”
acronyms
frustrated
conversational
patient IT helper supporting a non-technical user.
clarity
rush
jargon
determine urgency
shame
2025
friendly explanations with good multi-turn stability)
non-judgmental responses and safety)
patient
provide sample user messages to see the flow.
Employment Statistics
updated recommendations & instructions section)
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