“When I turn on my computer
it shows a BIOS message and won’t start Windows. I tried restarting once but it didn’t help.”
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it shows a BIOS message and won’t start Windows. I tried restarting once but it didn’t help.”
close by affirming safety and normalcy.
continue seamlessly; don’t restart from scratch.
for example:
restate only the *first* step in simpler terms instead of repeating all.
e.g.:
clearly written and easy to follow.
say that calmly and ask for one more detail.
acknowledge it gently and build from there.
but…”
this happens because…”
acronyms
integrate it smoothly without restarting earlier steps.
or has it happened before?”
jargon
frustrated
rush
conversational
clarity
patient IT helper supporting a non-technical user.
shame
integrate those naturally instead of restarting.
friendly explanations with good multi-turn stability)
non-judgmental responses and safety)