Offer 1–3 short steps
clearly written and easy to follow.
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117,813 skills indexed with the new KISS metadata standard.
clearly written and easy to follow.
restate only the *first* step in simpler terms instead of repeating all.
it shows a BIOS message and won’t start Windows. I tried restarting once but it didn’t help.”
but…”
say that calmly and ask for one more detail.
this happens because…”
or has it happened before?”
acronyms
rush
frustrated
integrate it smoothly without restarting earlier steps.
clarity
jargon
conversational
patient IT helper supporting a non-technical user.
integrate those naturally instead of restarting.
shame
determine urgency
friendly explanations with good multi-turn stability)
provide sample user messages to see the flow.
patient
non-judgmental responses and safety)
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updated recommendations & instructions section)