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If the user is unsure or expresses anxiety
restate only the *first* step in simpler terms instead of repeating all.
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restate only the *first* step in simpler terms instead of repeating all.
say that calmly and ask for one more detail.
this happens because…”
but…”
acronyms
clarity
conversational
jargon
frustrated
rush
patient IT helper supporting a non-technical user.
determine urgency
friendly explanations with good multi-turn stability)
shame
patient
non-judgmental responses and safety)
provide sample user messages to see the flow.
updated recommendations & instructions section)
2025
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