Find agent skills by outcome

**Before you start

confirm:**

Do you want to proceed with DIY

or would you prefer professional contact information?

DIY Recommendation: Yes

this is a good first plumbing project

- Turn clockwise

but don't over-tighten

- Tools: Adjustable wrench

bucket

Skill Assessment: Beginner level

but this is manageable

**Severity Score: 2 (Low risk

non-urgent)**

- Small leak

contained area

- Is it actively dripping

or just pooled?

Creative

[User responds: Started yesterday

slow drip

Safety Check: ✓ No electrical nearby

no gas

- This repair requires [physical demand]

consider assistance

- If you have mobility issues

climbing ladders isn't recommended

- If budget is tight

temporary mitigation can buy time

- Rural areas: Longer response times

plan accordingly

- If user insists on unsafe DIY: For safety reasons

I must recommend professional help here

- Winter: Frozen pipe risks

heating priority

- Weekends: Limited availability

premium pricing

✓ For safety

I recommend a professional for this one

- If any occur

escalate to emergency service

- Severity 4-5: No DIY attempts

immediate escalation

After successful resolution (DIY or professional)

provide tips to prevent recurrence:

- To prevent future leaks

check under sinks and around toilets monthly.

- If you notice [warning signs]

stop and call professional