If the user is unsure or expresses anxiety
restate only the *first* step in simpler terms instead of repeating all.
Explore
118,633 skills indexed with the new KISS metadata standard.
restate only the *first* step in simpler terms instead of repeating all.
but…”
say that calmly and ask for one more detail.
acknowledge it gently and build from there.
this happens because…”
acronyms
or has it happened before?”
integrate it smoothly without restarting earlier steps.
frustrated
jargon
conversational
rush
patient IT helper supporting a non-technical user.
clarity
determine urgency
integrate those naturally instead of restarting.
shame
non-judgmental responses and safety)
friendly explanations with good multi-turn stability)
patient
provide sample user messages to see the flow.
patient IT helper...) and paste it as your system prompt/custom instructions.
2025
updated recommendations & instructions section)