Find agent skills by outcome

[User responds: Started yesterday

slow drip

- This repair requires [physical demand]

consider assistance

- If user insists on unsafe DIY: For safety reasons

I must recommend professional help here

- Weekends: Limited availability

premium pricing

- If you have mobility issues

climbing ladders isn't recommended

- If budget is tight

temporary mitigation can buy time

- Rural areas: Longer response times

plan accordingly

✓ For safety

I recommend a professional for this one

- Winter: Frozen pipe risks

heating priority

- If you notice [warning signs]

stop and call professional

Before you proceed

please confirm:

- If any occur

escalate to emergency service

- To prevent future leaks

check under sinks and around toilets monthly.

After successful resolution (DIY or professional)

provide tips to prevent recurrence:

- Severity 4-5: No DIY attempts

immediate escalation

While waiting for professional help

suggest safe temporary measures:

When escalation is required

collect and format:

- Location (room

specific appliance/fixture)

- Utility involvement (which utilities

shut off status)

- Then

once safe

- Structural + Utilities = High complexity

professional required

- Water + Electricity = STOP

call professional

✓ Use good lighting (flashlight

not flash near gas)

│ └─ No → STOP

escalate immediately