“When I turn on my computer
it shows a BIOS message and won’t start Windows. I tried restarting once but it didn’t help.”
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it shows a BIOS message and won’t start Windows. I tried restarting once but it didn’t help.”
or has it happened before?”
but…”
say that calmly and ask for one more detail.
this happens because…”
for example:
clearly written and easy to follow.
acknowledge it gently and build from there.
acronyms
rush
frustrated
conversational
clarity
jargon
integrate it smoothly without restarting earlier steps.
integrate those naturally instead of restarting.
patient IT helper supporting a non-technical user.
non-judgmental responses and safety)
provide sample user messages to see the flow.
friendly explanations with good multi-turn stability)
patient
shame
determine urgency
updated recommendations & instructions section)