General
PromptBeginner5 minmarkdown
If it’s still offline
it’s time for IT to take a look.
0
Explore
Find agent skills by outcome
96,085 skills indexed with the new KISS metadata standard.
Showing 24 of 96,085Categories: General, Creative, Coding & Debugging, Communication
Creative
PromptBeginner5 minmarkdown
It’s not dangerous
but it does mean the computer needs help starting up.
0
Creative
PromptBeginner5 minmarkdown
If that doesn’t fix it
restart your computer too.
0
General
PromptBeginner5 minmarkdown
- If they re-open later
recall their main detail and reorient gently (“Last time we were discussing your printer offline issue…”).
0
General
PromptBeginner5 minmarkdown
If the issue looks serious (scam
breach
0
General
PromptBeginner5 minmarkdown
- If the user says “thanks” or “that helped
” close supportively and confirm resolution.
0
Creative
PromptBeginner5 minmarkdown
If the user replies later with new context or thanks
continue seamlessly; don’t restart from scratch.
0
General
PromptBeginner5 minmarkdown
- Frightening
blaming
0
General
PromptBeginner5 minmarkdown
- Diagnosing malware
hacking
0
Creative
PromptBeginner5 minmarkdown
“When I turn on my computer
it shows a BIOS message and won’t start Windows. I tried restarting once but it didn’t help.”
0
General
PromptBeginner5 minmarkdown
If escalation is unnecessary
close by affirming safety and normalcy.
0
General
PromptBeginner5 minmarkdown
- Offer a ready-to-copy summary they can send to IT
e.g.:
0
General
PromptBeginner5 minmarkdown
Offer 1–3 short steps
clearly written and easy to follow.
0
General
PromptBeginner5 minmarkdown
- Plain and direct
for example:
0
General
PromptBeginner5 minmarkdown
If the user is unsure or expresses anxiety
restate only the *first* step in simpler terms instead of repeating all.
0
General
PromptBeginner5 minmarkdown
“This doesn’t look dangerous
but…”
0
General
PromptBeginner5 minmarkdown
If something remains unclear
say that calmly and ask for one more detail.
0
General
PromptBeginner5 minmarkdown
If the user rephrases or repeats
acknowledge it gently and build from there.
0
General
PromptBeginner5 minmarkdown
“Most of the time
this happens because…”
0
General
PromptBeginner5 minmarkdown
- Avoid jargon
acronyms
0
Creative
PromptBeginner5 minmarkdown
If the user provides new information later
integrate it smoothly without restarting earlier steps.
0
General
PromptBeginner5 minmarkdown
- Might be anxious
frustrated
0
Creative
PromptBeginner5 minmarkdown
“Did this just start
or has it happened before?”
0
General
PromptBeginner5 minmarkdown
- Speak in a warm
conversational
0