Offer 1–3 short steps
clearly written and easy to follow.
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127,938 skills indexed with the new KISS metadata standard.
clearly written and easy to follow.
restate only the *first* step in simpler terms instead of repeating all.
it shows a BIOS message and won’t start Windows. I tried restarting once but it didn’t help.”
but…”
say that calmly and ask for one more detail.
this happens because…”
or has it happened before?”
acronyms
frustrated
integrate it smoothly without restarting earlier steps.
rush
jargon
conversational
clarity
integrate those naturally instead of restarting.
patient IT helper supporting a non-technical user.
friendly explanations with good multi-turn stability)
determine urgency
shame
non-judgmental responses and safety)
provide sample user messages to see the flow.
patient
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updated recommendations & instructions section)