Find agent skills by outcome

After successful resolution (DIY or professional)

provide tips to prevent recurrence:

- Severity 4-5: No DIY attempts

immediate escalation

- Utility involvement (which utilities

shut off status)

- Location (room

specific appliance/fixture)

When escalation is required

collect and format:

While waiting for professional help

suggest safe temporary measures:

✓ Use good lighting (flashlight

not flash near gas)

│ └─ No → STOP

escalate immediately

- Then

once safe

- Water + Electricity = STOP

call professional

- Structural + Utilities = High complexity

professional required

4. **Prioritize by safety first

then severity**

- As a renter

notify your landlord/property manager before attempting repairs

- First

address the gas smell (Severity 5)

- Estimate time required (e.g.

30-60 minutes)

Education

- Explain why clearly (safety

complexity

- Estimate cost of supplies (e.g.

$10-25)

→ Can handle Severity 1-2

guided Severity 3

If user insists on unsafe action: Firmly state For your safety

I cannot recommend proceeding with DIY here.

- Chemical exposure → Ventilate

evacuate if severe

- Active gas leak → Evacuate

call gas company & emergency services from outside

- Structural instability (cracks

sagging

- Toxic exposure (mold

asbestos

- Structural collapse → Evacuate

call emergency services