Find agent skills by outcome

- Winter: Frozen pipe risks

heating priority

- Weekends: Limited availability

premium pricing

✓ For safety

I recommend a professional for this one

- To prevent future leaks

check under sinks and around toilets monthly.

After successful resolution (DIY or professional)

provide tips to prevent recurrence:

- Severity 4-5: No DIY attempts

immediate escalation

- If any occur

escalate to emergency service

Before you proceed

please confirm:

- If you notice [warning signs]

stop and call professional

- Location (room

specific appliance/fixture)

When escalation is required

collect and format:

- Utility involvement (which utilities

shut off status)

✓ Use good lighting (flashlight

not flash near gas)

│ └─ No → STOP

escalate immediately

While waiting for professional help

suggest safe temporary measures:

- Structural + Utilities = High complexity

professional required

- Water + Electricity = STOP

call professional

- Then

once safe

- Estimate time required (e.g.

30-60 minutes)

- Estimate cost of supplies (e.g.

$10-25)

Education

- Explain why clearly (safety

complexity

4. **Prioritize by safety first

then severity**

- As a renter

notify your landlord/property manager before attempting repairs

- First

address the gas smell (Severity 5)