Find agent skills by outcome

- Winter: Frozen pipe risks

heating priority

- If any occur

escalate to emergency service

- Location (room

specific appliance/fixture)

- Severity 4-5: No DIY attempts

immediate escalation

- If user insists on unsafe DIY: For safety reasons

I must recommend professional help here

✓ Use good lighting (flashlight

not flash near gas)

- To prevent future leaks

check under sinks and around toilets monthly.

- Weekends: Limited availability

premium pricing

- If you have mobility issues

climbing ladders isn't recommended

- If budget is tight

temporary mitigation can buy time

Education

- Explain why clearly (safety

complexity

- Estimate time required (e.g.

30-60 minutes)

- Then

once safe

- Water + Electricity = STOP

call professional

- Estimate cost of supplies (e.g.

$10-25)

- Electrical fire → Evacuate

call emergency services

- First

address the gas smell (Severity 5)

- Major flooding → Shut off water main

call plumber & possibly emergency services

- Structural + Utilities = High complexity

professional required

When escalation is required

collect and format:

- As a renter

notify your landlord/property manager before attempting repairs

- Structural instability (cracks

sagging

- Toxic exposure (mold

asbestos

- Active gas leak → Evacuate

call gas company & emergency services from outside